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Hobgoblins Hideaway logo - a carved pumpkin with a lit fuse. Hobgoblins Hideaway text circling it

Shipping & Returns

Every book is bagged and boarded, packed with care and sent out by a family-run team. We love comics as much as you do so we ensure full care is taken when processing your order so that it arrives in the same condition that it is sold in. 

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Here's everything you need to know about getting your order to you and what to do if something isn't right.

 

Where we ship

Although UK based, we do offer worldwide shipping. If you're overseas and have any difficulties or questions during check out feel free to email us at hobgoblinshideaway@outlook.com, and we will get on the case. Any import duties or taxes on overseas orders are paid by you. Comics will be fully insured and this will be reflected in the shipping cost.

 

Delivery costs

Delivery costs will be calculated at checkout. This will factor in insurance and destination. 

 

 

Dispatch

We aim to dispatch all orders within 2 working days. You'll get an email with tracking details as soon as your order is on its way.

Please be aware, If we're away at a comic convention, dispatch may take a little longer. We'll always say so on the website and in our Facebook group, and every order will be delivered within 30 days at the latest.

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How we pack

  • Raw comics are bagged and boarded, protected by an additional internal board and then sent in a comic mailer or box.

  • Graded comics are sent in our, specially designed, slab-safe packaging boxes, providing both an inner and outer well for optimised protection.

  • Complete sets and larger orders are boxed.

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Problems with delivery

If your order hasn't arrived within 5 working days of dispatch, or the tracking hasn't moved, get in touch and we'll chase it with the carrier.

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If your order arrives damaged, please email us within 48 hours of delivery with photos of both the item and the packaging. Keep the packaging, as the carrier may ask to see it. Failure to do so may invalidate any claim. Once we have all the information we'll sort out a replacement or a full refund.

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If you're not going to be in, you can use the carrier's options to redeliver or collect. If an order comes back to us because it couldn't be delivered, we may charge the cost of sending it out again.

 

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it.

  1. Email us at hobgoblinshideaway@outlook.com within 14 days of delivery, telling us your order number and your reason for cancellation.

  2. Send the item back within 14 days of telling us, to:
    Hobgoblins Hideaway Comics, 17 Chander Close, Ferndown, BH22 8DW. 

  3. Once we receive it, and have ensured the items condition is the same as when it was purchased, we'll refund you within 14 days. The refund covers the price of the item and the cost of standard delivery.

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A few things to know:

  • You pay the cost of sending the item back. We recommend a tracked service, as the item is your responsibility until it reaches us.

  • Please return items in the same condition you received them. Graded slabs must be returned unopened and undamaged. Raw comics must stay in their bag and board. If an item has lost value because it's been handled more than needed to inspect it, we may reduce the refund.

  • Complete sets must be returned as a whole set.

 

Faulty or not as described

If something isn't what we described, for example the wrong issue or variant, or a condition clearly worse than shown, email us within 30 days of delivery with photos. We'll pay for the return and give you a full refund or a replacement where we have one. This doesn't affect your legal rights.

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Grades on raw comics are our honest opinion and are not certified. We have been conditioning comics for many, many years and will always be over critical to ensure the only surprise you'll receive is a good one! Small differences in opinion on a raw grade aren't treated as a fault, but if you're unhappy please talk to us. We'd always rather put it right.

 

eBay and convention purchases

This page covers orders placed on our website. If you bought from us on eBay, including eBay Live, eBay's returns process applies. For anything bought from our table at a convention, email us and we'll help where we can.

 

Get in touch

Any questions about an order, email hobgoblinshideaway@outlook.com and we'll get back to you as soon as we can.

 

Full details of your rights are set out in our Terms and Conditions.

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